Shopping
HOW TO BUY?

1.Select the product you want and add it to your stock by clicking on "Buy".
2. Select the product you want, choose the color and size you prefer and add it to your Bag by clicking on "Buy".
3. In the checkout you will see the details of the selected products and their prices. To specify your order you must click on "Start Payment".
4. Enter your mail and touch the "Continue" button.
5. Complete your personal information, shipping address, select the payment method and shipping method and click "Buy Now" to confirm the order.
6. You will be redirected to mercadopago where you must complete the data corresponding to your card. Once the data is completed, you must click "Confirm Payment" to finalize your order.
7. If your order was confirmed, you will see a successful purchase message.
8. As soon as the order is processed and the payment is approved, you will receive a confirmation email.
9. Once the product is dispatched, you will receive another mail. It will indicate your guide number to track the order online. Payment methods: The payment method is only with a credit card, so we recommend that you have the credit card at hand when you start the payment process. with which you will make the payment. If you have any questions, please contact our customer service team at: XXXXXX va numero vonage aca..

WHAT IS MY SIZE?

The sizes of the PONCHOS are specified in the description of each item. We manage one size only.
METER DISENO DE TRINI ACA ....DE TALLES
Shipping and Delivery
FREE SHIPPING!

Free shipping on purchases all over the world.
No promotional code is necessary; offer will automatically be reflected in your shopping bag.
BRONCA, PBC reserves the right to extend, modify, or discontinue this offer at any time.

TIMMING

Shipping inside US 3-6 business days.
Shipping outside US 1 week.
All delivery dates and times are not guaranteed and are estimates provided by the carrier. Please contact the carrier directly if you have any delivery questions. If an order is required by a certain date, please consider expedited shipping.
Returns and Exchanges
WHAT IS YOUR RETURNS POLICY?
• Items must be returned within 14 days of receipt.
• Items must be unworn and unwashed.
• Items must be in good conditions.
• Items must have all lables and tags attached.
• Currier or USPS in USA are at your own cost $.

HOW LONG DO I HAVE TO RETURN AN ITEM?
You are able to return unsuitable items within 14 days of receipt. Please return unsuitable items in its original packaging. Please note, we cannot offer refunds on ponchos is not in place or has been maltreated.

HOW MUCH DOES IT COST TO RETURN AN ITEM?
You can return parcels from all over the world by currier and timing will be determine by the Company you contract with.


HOW LONG DOES IT TAKE TO PROCESS MY RETURN?
We aim to process your return and refund for you ASAP, but on occasions it may take up to 21 days for your refund to be processed after you have returned your item(s) to us. If you have not been refunded after 21 days of returning the items, please contact us with the proof of postage information on your Post Office or currier receipt and we will check this out for you.


HOW DO I RETURN AN ITEM (RETURNS LABELS)?
Please return your item(s) to us following the methods below:

1. Re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached.
2. Cover your address label with the RETURN sign on the bottom right of your delivery note. Write in capitol letters RETURN.
3. Email us to shop@bronca.com the picture of the poncho you are returning and two words (or more) about the reasons that will help us to improve the products.
4. You can return the package by using the currier of your convenience in USA you can choose public post USPS. Please keep your proof of recipe and number of currier to track your order.



CAN I EXCHANGE AN ITEM?
Unfortunately, we are currently unable to process exchanges. You can return your item to us and place a new order to receive the item of your choice. Please return your item(s) to us following the method we explained in “HOW DO I RETURN AN ITEM”.