FREQUENTLY ASKED QUESTIONS:

WHAT IS YOUR RETURN AND EXCHANGE POLICY FOR PONCHOS?
We do not offer exchanges or returns for ponchos. These products are very delicate and of exceptional quality, and we maintain a strict quality control process.

CAN I RETURN OR EXCHANGE MY ALPARGATAS?
No, we do not offer exchanges or returns for alpargatas. Shipping and opera costs from Uruguay can often exceed the price of a new pair, so we recommend considering keeping them, gifting them to a friend, or purchasing a new pair. By purchasing our products, you are contributing to a meaningful cause. We donate 50% of our profits to organizations working to eradicate child hunger. This makes it worthwhile to keep the product, as you are supporting a great mission!

WHY DON’T YOU OFFER REFUNDS?
We do not provide refunds as we uphold a strict quality control policy and believe that our products maintain their value when purchased.

WHAT SHOULD I DO IF MY PRODUCT DOESN’T FIT?
If your alpargatas do not fit, we suggest keeping them, gifting them to someone else, or purchasing a new pair.

HOW DOES MY PURCHASE HELP YOUR CAUSE?
By purchasing our products, you are contributing to our mission to combat child hunger. We donate our profits to support this cause, so your purchase makes a meaningful difference!

WHO CAN I CONTACT IF I HAVE QUESTIONS ABOUT MY ORDER?
If you have any questions or concerns, please reach out to us at [email protected].